A: If the smell is indoors, open all windows and doors and go outside and call JaySan Gas Service Inc. immediately at 508-763-2729.
- DO NOT turn ANY electrical switches on or off.
- If the smell is outdoors call JaySan Gas Service immediately.
- Be prepared to answer the following questions: Name and address of the installation? Is the leak inside or outside of the home?
- If possible, turn off the gas supply at the tank.
- Keep all people out of the building until the service technician arrives.
- If for some reason you are unable to reach JaySan Gas Service, please call your local fire department.
A: The weather is often unpredictable so it is important to review safety information prior to any potential storms. Please click on the following links for brochures on how to respond to winter storms, hurricanes, floods, and thunderstorms.
A: Every home with at least one fuel-burning appliance/heater, garage heater, or fireplace should have a carbon monoxide alarm. If the home has only one carbon monoxide alarm it should be installed in the main bedroom or in the hallway outside of the sleeping area. Most of our service techs have CO detectors available in their service trucks. We also have combination propane and carbon monoxide detectors available.
A: DO NOT ignore your CO detector if it is going off. The first thing to do is check the batteries. If the batteries are fine then you need to contact your local fire department. Open all windows and doors and get out of the house.
A: Most appliances manufacturers recommend that you have your appliances cleaned and serviced yearly by a qualified professional.
Additional Safety Tips
Snow Removal and Delivery Access
Winter weather is unpredictable and can coincide with deliveries. Please do your best to clear driveways following inclement weather to allow safe tank access. Ice and snow can cause overhanging branches to droop into driveways, making it difficult to pass. To avoid damage to these plants and to allow access, please keep a clear path to your tank maintained. Remember that our delivery vehicles are much larger than an average passenger vehicle – they need more space.
Year-Round Tank Access
Please help protect our drivers! In the spring and summer, several hazards appear that deter access to propane tanks. We kindly ask that you trim back rose bushes and other vegetation from within three feet of the tank. This will help ensure uninterrupted and safe access for deliveries. Please monitor the area and spray for bees and stinging insects. We appreciate your proactive efforts to keep our drivers safe!
Air conditioners, combustibles, and sources of ignition are required to maintain a minimum distance of 10 feet from the propane tank at all times!
For more propane safety information, please review this Propane Safety Brochure or feel free to contact us!